FREQUENT CALLER MANAGEMENT SWASFT

Background

A Frequent Caller (FC) to the Ambulance Service, defined nationally by FreCaNN, is an adult (18y+) who makes 5 or more emergency calls a month, or 12 or more in 3 months.

The SWASFT FC Team analyse the monthly data following the SWASFT FC Management Policy including multiagency working across Primary Health, Social Care, Police and Housing.

This study aimed to establish whether low level FCs (5-9 times/month or ≥12 in 3 months) were a warning marker …
To learn more visit: Emergency Medicine Journal current issue

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FREQUENT CALLER MANAGEMENT SWASFT

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